Supporting the KBase community

Supporting the KBase community

Have questions, feature requests, or bugs to report? Let us know!

KBase Help Board

KBase Help Board

Join our help board to report technical issues and request features.

KBase is committed to helping all users utilize KBase tools and databases for their computational biology research. To make our support process more effective, we have a Help Board that allows you to submit bug reports or questions, monitor the current status of your inquiry, see what other users have asked and engage in conversations with them and with KBase staff.

The KBase Help Board uses a popular issue-tracking system called Jira. Jira is easy to learn and you will quickly see the benefits of being able to communicate with KBase staff members and other users directly without revealing your contact information. The Help Board helps us improve KBase for all users.

To get into Jira to use the KBase Help Board, go to https://kbase-jira.atlassian.net/. Log in with your Google account or click “Sign up for an account.”

Note: your KBase user account credentials will not work in Jira
General inquiries

General inquiries

Interested in hosting a training event, collaborating with the KBase team, or getting answers to other questions?

Email us at engage@kbase.us

Network maintenance Jun 24-27

Update noon CDT: the data center maintenance is complete, and we believe all systems are back to normal.  Please contact us if you have problems.

Our data center will be performing network maintenance Friday, June 24, to Monday, June 27, 2022.  All KBase services, including narrative.kbase.us, appdev.kbase.us, and all compute jobs will be unavailable during this time.  We will begin shutting down services at approximately 2pm CDT (12pm PDT) on June 24.  We hope to be able to restore service on the morning of June 27.

www.kbase.us and status.kbase.us will not be affected by this work.  We will update status.kbase.us as much as possible during the maintenance.

System maintenance May 25

We will be performing system maintenance on Wednesday, May 25, from 2-4pm PDT (4-6pm CDT).  narrative.kbase.us, compute jobs, and appdev.kbase.us may be unavailable or unstable for parts of this time.

We do not anticipate any interruption to www.kbase.us.