Supporting the KBase community

Supporting the KBase community

Have questions, feature requests, or bugs to report? Let us know!

KBase Help Board

KBase Help Board

Join our help board to report technical issues and request features.

KBase is committed to helping all users utilize KBase tools and databases for their computational biology research. To make our support process more effective, we have a Help Board that allows you to submit bug reports or questions, monitor the current status of your inquiry, see what other users have asked and engage in conversations with them and with KBase staff.

The KBase Help Board uses a popular issue-tracking system called Jira. Jira is easy to learn and you will quickly see the benefits of being able to communicate with KBase staff members and other users directly without revealing your contact information. The Help Board helps us improve KBase for all users.

To get into Jira to use the KBase Help Board, go to https://kbase-jira.atlassian.net/. Log in with your Google account or click “Sign up for an account.”

Note: your KBase user account credentials will not work in Jira
General inquiries

General inquiries

Interested in hosting a training event, collaborating with the KBase team, or getting answers to other questions?

Email us at engage@kbase.us

Data center network maintenance 1/22-1/23

Update Jan 19: we have been told that different network maintenance will be performed over the weekend of January 22-23.  We have not been told an exact time, nor whether there will be an outage, nor a duration of any possible outages.  We will continue to post updates if we get them.

Our data center will be performing network maintenance on Monday, January 24, 2022.  This outage should last approximately 10 minutes, and will cause disruption to narrative.kbase.us, appdev.kbase.us, and possibly compute jobs.  We have not yet been notified of a specific time, if we are told a time we will update this message.

Holiday reduced support

The KBase helpdesk will have limited or no staff during the last two weeks of the year (Dec. 20-Jan. 1). There will be delays in responding to tickets.